CASE STUDY

Smartsheet + Manufacturing

Improving organizational performance, project deliverables, and employee engagement

Introduction

CORTAC Group worked with a leading manufacturing company that produces premium food products for consumers worldwide. This manufacturing company faced several organizational challenges, including communication gaps, project management, and tracking employee performance. They needed to align on a variety of processes across their organization and get a better visibility from sales, production, logistics, and supply chain to enable better visibility, create more consistent frameworks for project management and create a single source of truth for a variety of disciplines. To address these challenges, they partnered with CORTAC Group, a technology consulting firm that specializes in business process optimization. CORTAC Group implemented Smartsheet, a cloud-based work management platform, to solve these organizational challenges.

Challenges

The manufacturing organization faced several challenges, including poor communication between teams, manual project management processes, and the inability to track employee performance. Due to these challenges, they faced difficulties in completing projects on time, meeting customer expectations, and increasing employee productivity.


Across the team, there were a variety of different tools, platforms and systems that were used to track everything from sales, logistics, supply, orders, and projects. There was a mixture of word and excel documents or literally chasing things down in emails. 

    TECHNOLOGIES
    CORTAC SERVICES

    Project Leadership

    TEAM LEADERSHIP

    Solution

    This manufacturing team partnered with CORTAC Group, a Platinum Solutions Partner, to guide their path in implementing Smartsheet, configuring solutions, automating workflow and developing a single source of truth to help them get better visibility across their entire enterprise.

    Smartsheet is a cloud-based platform that offers a suite of tools for project management, collaboration, and reporting. The manufacturing company could now use Smartsheet to streamline communication between teams, automate project management processes, and track employee performance.

    Moving to Smartsheet drastically changed the team’s mentality about how they can get visibility across different divisions.

    Implementation

    CORTAC Group implemented Smartsheet by creating customized templates for each department, such as sales, operations, and finance. The templates included automated workflows, notifications, and reporting tools that helped teams collaborate more efficiently and effectively. The implementation of Smartsheet led to the following benefits:

    • Improved Communication: Smartsheet enabled teams to communicate effectively by centralizing project information, assigning tasks, and setting deadlines. Teams could quickly collaborate on tasks, share updates, and track progress, reducing the time spent on meetings and emails.
    • Streamlined Project Management: Smartsheet automated project management processes, such as task assignment, scheduling, and progress tracking. This automation reduced errors, saved time, and increased efficiency, resulting in timely project completion.
    • Enhanced Employee Performance: Smartsheet allowed the manufacturing team to track employee performance, including task completion, time management, and project contribution. The data provided valuable insights into employee strengths and weaknesses, enabling managers to provide targeted training and coaching to improve employee performance.

    Result

    After implementing Smartsheet, the manufacturing team experienced significant improvements in its organizational performance. Smartsheet has enabled teams to monitor supply chain processes, project deliverables and deadlines much faster. Project information has become much more transparent and accessible. Making monthly targets more visible made a difference.

    The following are some of the results:

    • Improved Customer Satisfaction: Smartsheet enabled this manufacturing company to complete projects on time, meet customer expectations, and improve customer satisfaction.
    • Increased Productivity: Smartsheet helped them to streamline processes, reduce manual tasks, and increase productivity, resulting in a 20% increase in employee productivity.
    • Enhanced Employee Engagement: Smartsheet enabled managers to provide targeted training and coaching to improve employee performance, resulting in a 15% increase in employee engagement.

    Conclusion

    CORTAC Group’s implementation of Smartsheet allowed the manufacturing company to streamline processes, reduce manual tasks, and increase productivity, resulting in improved customer satisfaction and enhanced employee engagement. Smartsheet provided them with a comprehensive solution to address its organizational challenges, including communication gaps, project management, and employee performance tracking. Smartsheet proved to be a valuable investment for the salt manufacturing company, and its benefits continue to yield positive results for the company.

    Let's Get Started

    Why wait? Empower yourself and your business. We can do this, together.